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Product Lifecycle

 

Applications/Devices/Web Apps with full support:

  • Microsoft Office 2013 - Word, Excel, Access, Publisher, Onenote only *
  • VLC *
  • SmartNoteBook *
  • Smart Board Tools *
  • Smartboard SB580
  • Powerschool
  • Google Docs
  • Google Mail
  • Google Calendar
  • Google Sites
  • Google Chrome
  • Quicktime *
  • NEC NP-M322W
  • NEC NP215
  • iMac 21.5”
  • Mac Mini 2012
  • Lightworks
  • Autodesk (all)
  • Lenovo m58e - Batch 1 - Lifecycle through Jan, 2015
  • Lenovo m70e - Batch 2 Lifecycle through Jan, 2016
  • Lenovo m71e - Batch 3 - Lifecycle through Jan, 2017
  • Lenovo Q180 - Student Computer Batch 1 - Lifecycle through 2018
  • Brother HL-2170w - Individual Department is responsible for toner and drums. This model is only available in an area where the group printer is behind a locked door, main office, and.
  • Brother HL-2280dw  - Individual Department is responsible for toner and drums. This model is only available in an area where the group printer is behind a locked door or certain staff.
  • HP Laserjet P4015
  • Cisco IP Phone Models: SPA504G, SPA508G, SPA301, SPA501G
  • Polycom phone models: IP650 (desk phones), IP321 (Teacher phones)


Applications/Devices/Web Apps with limited support:

  • iTunes *
  • ArcGIS
  • Internet Explorer – continued limited support until December 1, 2011
  • Garageband
  • Creative Suite 6.0 - Windows and OS X Versions *
  • Sketchup
  • Adobe Flash
  • Apple Remote Desktop - support ending November 15, 2011
  • Google Chat – Web Browser only
  • The Gimp
  • Final Cut Pro 5
  • iMac 20” - Out off warranty - REPLACEMENT ONLY
  • HP Laserjet 4200 - Support ending 6/15/2011 to be replaced with P4015
  • HP Laserjet 4240- Support ending 6/15/2011 to be replaced with P4015
  • NEC NP200

Applications/Devices/Web Apps that are not supported/outdated/replaced:

  • Real Player
  • iBook – Phased out
  • Microsoft Office 2003 – replaced with Office 2010
  • Outlook – Any version – replaced with Google Mail, Calendar, Docs
  • Any Inkjet Printer – Updated
  • Premio – All models
  • SASI – Replaced with Powerschool
  • Microsoft Communicator – Replaced with Google Chat
  • Microsoft Sharepoint – Replaced with Google Sites
  • Adobe Reader – Replaced with Foxit Reader
  • iMac 17” Support ended June 30, 2011
  • Dell SX270 – Support ended June 30, 2011, replaced with m58e and m70e
  • HP Color Laserjet 2600N Support ended June 30, 2011
  • NEC LCD Projectors ALLSupport ended June 30, 2011 replaced with NP200 or NP215
  • LCD CFL lit Monitors - Support ended Jan 30, 2011, replaced with LED Monitors
  • Cisco WIP310 - No support, used in areas with no wired connection available
  • Plantronics Analog headset
  • Adobe Acrobat Professional 9.0
  • LibreOffice 3.2
  • Windows 7 Enterprise and Windows 7 Professional basic install including all basic applications
  • Mac OSX 10.5 including all basic applications - Support ending July 15, 2011
  • Mac OSX 10.7 - including all basic applications
  • Microsoft Office 2010 (Word, Excel, Powerpoint, Publisher, OneNote, and included accessories)
  • Google Chromebook - canceled
  • Foxit Reader
  • Firefox

Applications/Devices/Web Apps not listed will be evaluated on an as needed basis and added to this list

Full support – includes technical support, guides, and updates
Limited support – Updates and basic technical support (installation, reinstallation, configuration, but not guides and step by step assistance)
No Support – This product is not tested or not recommended in our infrastructure or has been replaced with an updated product. To receive full support please contact the I.T. Department to receive an updated model or replacement software.

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