Adjusting Call Volume

To adjust the volume of the handset or speaker, lift the handset or press the Speaker button. Press + on the Volume button to increase the volume, or press - to decrease the volume.

Adjusting the Ringer Volume

To adjust the ringer volume, press the Volume button when the handset is on thephone and the speaker button is off. Press Save

Using Mute

To mute the phone microphone, speaker, or headset microphone, press the Mute button on the phone. The button glows red. Press the Mute button again to unmute.

If no audio device is on, pressing the Mute key has no effect. When switching from the speaker phone to

the handset, mute is turned off automatically.

Placing or Answering a Call

NOTE You may have to dial a number or numbers to reach an outside line.

To place or answer a call, do one of these:

• Pick up the receiver.

• Press the Speaker button.

• Press the Headset button.

• Press a green line button (to place a call) or a red flashing line button (to answer a call).

If you are on a call and another call comes in, press the flashing red line button or press the Hold button to place the call on hold and answer the incoming call.

To return to the first call, press the line button for the call or select it using the Up or

Putting a Call on Hold

To put a call on hold, press the Hold button. A series of beeps or music on hold plays for the caller to indicate that the call is on hold. Only one call can be active at a time. Pressing the Hold button places the active call on hold.

Resuming a Call

To resume the call, press the flashing red line button for the call. (On the Cisco SPA 502G, press the resume softkey.)

To end a call:

• If you are using the handset, hang up.

• If you are using the speakerphone, press the Speaker button.

• If you are using the headset, either press the Headset button (wired) or replace

the receiver (wireless).

Performing an Attended Transfer

STEP 1 During an active call, press xfer . The call is placed on hold and a new line is opened to dial the number.

STEP 2 Either:

• Enter the number to which you want to transfer the call, then press dial or wait a few seconds.

• Press dir and either choose a number from the personal directory or select the Corporate Directory, then press dial.

If you hang up before the second call rings, the transfer fails and the first call is disconnected. If you misdial, use the delChar , clear , or cancel key  to make your changes before the call is transferred.

STEP 3 Press xfer after the phone begins to ring, or at any time after the phone is answered.

Performing an Unattended (Blind) Transfer

STEP 1 During an active call, press the bXfer softkey. (Accessible by pressing the right arrow key first)

STEP 2 Enter the number to which you want to transfer the call and press dial. The call is transferred

with no further action required on your part.

Transferring a Held Call to an Active Call

If you have a call on hold and an active call, you can transfer one of these calls to the other call, connecting the two callers. (This differs from a conference call because you no longer remain part of the call after the transfer.)

With an active call and one or more calls on hold, press the xferLx softkey.

• If you have only one call on hold, the call is transferred to the active party and you are disconnected.

• If you have more than one call on hold, choose the held call you want to transfer by pressing the line button of the call on hold.

Redialing

To redial the last number called, press the redial softkey twice.

To redial another number:

STEP 1 Press the redial softkey and select the desired number.

STEP 2 (Optional) Press edit to select a number and modify it (for example, to add an area

code). When you’re done, press ok.

STEP 3 Lift the handset or press dial to automatically dial the selected number.

Viewing and Returning Missed Calls

The LCD screen on your IP phone notifies you if a call came in that was unanswered.

To return a missed call:

• If the LCD screen shows a missed call, press the lcr softkey to return the last missed call. Press the miss softkey to view a list of missed calls, select a call, and press dial.

• If the LCD screen does not show a missed call, you can return a call from the

Missed Call list:

a. Press the Setup button.

b. Select Call History.

c. Select Missed Calls.

d. Choose the call you want to return and press dial.

NOTE If the call was from a long distance number, you may have to edit the call before returning it. Press the edit softkey to edit the call and use the softkey buttons and

keypad to edit the number.

To view a list of all missed calls:

• If the LCD screen shows a missed call, press the miss softkey to view a list of missed calls.

• If the LCD screen does not show a missed call:

a. Press the Setup button.

b. Select Call History.

c. Select Missed Calls.

Turning the Missed Calls Shortcut On and Off

This option removes the lcr and miss softkeys that appear on the IP phone screen

when you miss a call.

NOTE Does not apply to the Cisco SPA 501G.

To access this option:

STEP 1 Press the Setup button.

STEP 2 Select Preferences.

STEP 3 Choose Miss Call Shortcut and press edit.

STEP 4 Press y/n to enable or disable the feature.

STEP 5 Press ok.

STEP 6 Press save.

Forwarding All Calls

STEP 1 Press the cfwd softkey.

STEP 2 Enter a number to which to forward all calls; for example, your voice mailbox, another extension, or an outside line. If forwarding calls to an outside line, be sure

to use any access and area codes required.

STEP 3 Press dial. The LCD screen displays Calls Forwarded.

Forwarding Calls When Your Phone is Busy

STEP 1 Press the Setup button and select Call Forward > CFWD Busy Number.

STEP 2 Press the edit softkey.

STEP 3 Enter a number to which to forward all calls (for example, another extension, or an outside line.)

To enter “vm” (will connect to voice mail if this feature has been set up by your phone administrator), press the Right navigation button, press the alpha softkey, and enter letters using the keypad. Press the Left navigation button.

STEP 4 Press ok.

STEP 5 Press save.

Forwarding Calls When You Don’t Answer the Phone

STEP 1 In the Call Forward Screen, make sure CFWD No Ans Number is highlighted and press the edit softkey.

STEP 2 Enter “vm” for voice mail, or a number to which to forward all calls; for example, another extension, or an outside line.

STEP 3 Press ok.

STEP 4 Press save.

Setting Do Not Disturb

Use the Do Not Disturb feature to prevent incoming calls from ringing your phone. If you have voice mail configured, incoming callers immediately reach voice mail. If

voice mail is not configured, callers hear a busy signal or message. You can also set Do Not Disturb from your PC using the IP Phone Web Interface;

Activating Do Not Disturb

To activate Do Not Disturb, press the dnd softkey. The LCD screen indicates that

Do Not Disturb is turned on for your phone.

Turning Call Waiting On and Off

Call waiting alerts you when you are on a call by ringing your phone and displaying a status message that nother call is ringing. If you turn call waiting off, incoming

calls do not ring your phone if you are on another call, and the caller hears a busy signal or message.

Using the Setup button:

STEP 1 Press the Setup button.

STEP 2 Select Preferences.

STEP 3 Choose Call Waiting and press edit.

STEP 4 Press the y/n softkey to turn call waiting on or off.

STEP 5 Press ok.

STEP 6 Press save.

Placing a Three-Way Conference Call

You can perform conference calls by:

To initiate a conference call:

STEP 1 Press the conf softkey during an active call. The first call is placed on hold, a

second line is opened, and you hear a dial tone.

STEP 2 Dial the second person’s telephone number.

STEP 3 Press the conf softkey again. All three parties are connected in the conference call.

When you hang up, the other two parties are disconnected.

Conferencing a Held Call with an Active Call

If you have a call on hold and an active call, you can create a conference call between the active call, the call on hold, and you.

With an active call and one or more calls on hold, press the confLx softkey.

• If you have only one call on hold, the conference call is created between the three of you.

• If you have more than one call on hold, choose the held call you want to conference in by pressing the line button of the call on hold.

Using Your Personal Directory

To access the Phone Directory, press the dir softkey, or press the Setup button and select Directory.

You can also view and edit the directory from your PC using the IP Phone Web

Interface.

To add a new entry to the directory:

STEP 1 In the Directory screen, when New Entry is selected, press the add softkey.

STEP 2 Use the keypad to enter the name of the directory entry. Press the number key multiple times to move to a different letter under that number. (For example, to enter “Mary,” you would press 6 and then pause (for M); press 2 and then pause (for A), press 7 three times rapidly (for R), then press 9 three times rapidly (for Y).

Use the delChr softkey to delete letters, the <<< and >>> softkeys to move one character to the left or the right, or the clear softkey to clear the entire name. When finished with the name, use the navigation button to go down to the Number field.

STEP 3 Enter the phone number, including any digits you must dial to access an outside line and the appropriate area code, if necessary.

STEP 4 (Optional) To change the ring type for the caller:

a. Press the option softkey.

b. Scroll through the available ring types.

c. Press the play softkey to play the selected ring tone or the select softkey to assign that ringtone to the person whose number you are adding to the directory.

STEP 5 Press save to save the entry.

Viewing the Call History Lists

To view the Call History lists:

STEP 1 Press the Setup button.

STEP 2 Select Call History.

STEP 3 Select the Call History list you want to view. Available Call History lists are:

• Redial List—Shows the last 60 numbers dialed from your phone.

• Answered Calls—Shows the caller ID of the last 60 answered calls.

• Missed Calls—Shows the last 60 missed calls.

Calling from the Call History Lists

To dial a number from one of the Call History lists:

STEP 1 Choose the call.

STEP 2 Press dial.

NOTE If the call was from a long distance number, you may have to edit the call

before dialing it. Press the Edit softkey to edit the call and use the softkey

buttons and keypad to edit the number.

Deleting a Number from the Call History Lists

STEP 1 In the Redial, Answered Calls, or Missed Calls list, choose the call.

STEP 2 Press delete.

STEP 3 Press OK.

Saving a Call History List Number to Your Directory

STEP 1 In the Redial, Answered Calls, or Missed Calls list, choose the call.

STEP 2 Use the navigation button to scroll to the right to access more softkey button

options, and press save.

STEP 3 Edit the information (if desired) and press save again. The entry is added to your

directory.

Setting or Changing a Phone Password

You can set or change the password for your phone to prevent unauthorized use.

To set a password for your phone:

STEP 1 Press the Setup button.

STEP 2 Select Set Password.

STEP 3 Enter a numeric password. Enter the same password twice.

STEP 4 Press save.

Enabling Dial Assistance

If you enable dial assistance, when you place calls, the LCD will display phone

numbers based on the best matched entries in the Directory and Call History lists.

NOTE Dial assistance is not available on the Cisco SPA 501G.

To enable dial assistance:

STEP 1 Press the Setup button.

STEP 2 Select Preferences.

STEP 3 Choose Dial Preferences and press edit.

STEP 4 Press y/n to choose yes.

STEP 5 Press ok.

STEP 6 Press save.

If dial assistance is enabled, when placing calls, use the navigation button to scroll

down, highlight a phone number on the LCD screen, and press dial to complete the

call.

Creating Numerical Speed Dials

STEP 1 Press the Setup button.

STEP 2 Select Speed Dial.

STEP 3 For a new speed dial, scroll to select an unused speed dial (marked with Not

Assigned). To edit a previously existing speed dial, select it.

STEP 4 Press edit.

STEP 5 Enter the number to assign to the speed dial and press ok.

Creating Speed Dials on Unused Line Buttons

STEP 1 Press the unused line button and hold down for three seconds. The Define Speed

Dial window displays.

STEP 2 Enter the name for the speed dial.

STEP 3 Press the Down Arrow key to reach the phone number field. Enter the phone

number and press Save.

STEP 4 After creating the speed dial, it displays next to the line button. Press the line

button to use the speed dial.

NOTE For the Cisco SPA 501G or Cisco SPA 502G, your phone administrator can use the

web interface to create speed dials on unused line buttons. This is an

administrative function available from the Admin > Advanced Configuration pages.

Using Speed Dials

To call one of your configured speed dial numbers, either:

• Open a phone line and press the number on the phone keypad for the speed

dial, then press Dial.

• Press the Setup button, select Speed Dial, choose the number, and press Dial.

Changing the LCD Screen Contrast

You can also change your LCD screen contrast from your PC using the IP Phone

Web Interface. See “Changing the LCD Contrast,” on page 75.

To adjust the contrast of the LCD screen:

STEP 1 Press the Setup button, scroll to highlight LCD Contrast, and press the select

button.

STEP 2 Use the navigation button to adjust the screen contrast. Pressing the Left

navigation button decreases the contrast. Pressing the Right navigation button

increases the contrast.

STEP 3 Press save.

Changing the Screen Backlight Settings

The screen backlight turns off after a specified period of time. You can change this

time period so that the screen backlight is on for a longer period, or keep the

backlight always on.

STEP 1 Press the Setup button.

STEP 2 Select Preferences.

STEP 3 Choose Back Light Timer and press edit.

STEP 4 Press Option to choose the desired setting:

• 10 seconds

• 20 seconds

• 30 seconds

• always on

STEP 5 Press ok.

STEP 6 Press save.

Configuring the Phone Screen Saver

You can enable your phone’s screen saver and specify its appearance and the amount of time for the phone to be idle before it begins. Some of these options can be configured from your PC using the IP Phone Web Interface. See “Configuring

the Phone Screen Saver,” on page 75.

To configure your screen saver:

STEP 1 Press the Setup button.

STEP 2 Select Screen Saver Mode.

To enable your screen saver:

STEP 1 In Screen Saver Mode, Choose Enable Screen Saver and press edit.

STEP 2 Press y/n to choose yes.

STEP 3 Press ok.

STEP 4 Press save.

To specify the amount of time before the screen saver turns on if your phone is

idle:

STEP 1 In Screen Saver Mode, choose Screen Saver Wait Time and press edit.

STEP 2 Enter the time, in seconds, to wait before the screen saver starts.

STEP 3 Press ok.

STEP 4 Press save.

To change your screen saver picture:

STEP 1 In Screen Saver Mode, choose Screen Saver Icon and press edit.

STEP 2 Press option multiple times to display the choices available until the one you want

is displayed. Options are:

• Background Picture—Displays your phone’s background picture.

• Station Time—Overlays the phone’s station ID and time onto the picture.

• Lock—Overlays a lock graphic onto the picture.

• Phone—Overlays a phone graphic onto the picture.

• Date/Time—Overlays the date and time onto the picture.

STEP 3 Press ok.

STEP 4 Press save.

Turning on the Screen Saver

To immediately turn on your phone’s screen saver:

STEP 1 Press the Setup button.

STEP 2 Scroll to Screen Saver Mode and press activ. (The screen saver must be enabled

in order to immediately activate it.)

 

Changing Your Ring Tone

To change a ring tone:

STEP 1 Press the Setup button.

STEP 2 Select Ring Tone.

STEP 3 Choose the extension for which to choose a ring tone and press change.

STEP 4 Scroll through the ring tones and press play to play the highlighted ring tone. Press

select to choose the highlighted ringtone for that extension.